Support

Email . A screenshot of what you see helps. Please do not send case documents.

We cannot give legal advice. We can help with the software. For advice about your case, contact a licensed attorney, legal aid in your area or your court’s self-help center. If you have a court deadline, do not wait on a reply from us.

Common questions

Windows says it protected my PC

The beta installer is not yet signed with a publisher certificate. Choose More info, then Run anyway.

Goliath-Shield will not start

Close it and open it again. Check that antivirus is not blocking it. If it still fails, email us the log file named in the message.

My license key was not accepted

Paste the whole key, with no spaces before or after. If the message says the license file was busy, wait a moment and try again; nothing was changed. A key can be activated on a limited number of computers.

Refunds

You can ask for a full refund within 7 days of a purchase. Email us with the address you bought with.

Where are my cases?

In Documents\Goliath-Shield\cases on your computer. Back that folder up like any other important files.